Skip to main content

Documentation Index

Fetch the complete documentation index at: https://help.pharmatools.ca/llms.txt

Use this file to discover all available pages before exploring further.

This guide is for central fill pharmacies (receivers) — the pharmacy that receives compounding orders from connected dispensing pharmacies and fulfills them.
Access is identical to the sender side. Use any of the following:

Dashboard Widget

The Central Fill Status panel on the right side of your Dashboard shows incoming orders with their current status. Click View All to see the full list.

Side Navigation

Click the mortar and pestle icon in the left sidebar to open the Compounding module, then expand Central Fill.

Top Bar

The Create Order button is always visible — however as a receiver, your primary action is managing incoming orders, not creating them.

Managing Incoming Orders

Navigate to Compounding → Central Fill → View Orders to see all active orders sent to your pharmacy by connected dispensing pharmacies. Each order displays the date, sending pharmacy, patient name, submitter initials, and current status. Click View to open the full order details.

Updating Order Status

You can update the status of any order at any time directly from the View Orders page.

Pending

The default status when an order is first received. Update this to Received to acknowledge the order to the dispensing pharmacy.

Received

Signals to the dispensing pharmacy that you have acknowledged the order and are working on it.

Completed

Mark the order complete when the compound is ready. The order will move to the sender’s Past Orders after one day.
Update the status to Received as soon as you begin working on an order — this gives the dispensing pharmacy real-time visibility and reduces follow-up calls.

Submitting Receiver Details

When viewing an order, you will see two sections:
  • Receiver Details — shows any information you have already submitted for this order
  • Receiver Submission — the form where you enter and submit your details
All fields in the Receiver Submission form are optional. Fill in what is applicable for the order.
1

ETA Entry

Provide an estimated time of arrival for the dispensing pharmacy — i.e. when they can expect the compounded product to be ready or delivered.
2

Processed Prescription

Attach a screenshot of the mixture profile from your PPMS (pharmacy management system). This is the central fill pharmacy’s equivalent of the sender’s Processed RX upload.
3

Pseudo-DIN

Enter the Pseudo-DIN associated with this compound. This is used for billing purposes on the dispensing pharmacy’s end.
4

Expiry Days

Enter the number of days until expiry. This corresponds to the BUD (Beyond Use Date) of the compounded preparation.
5

Central Fill RX#

Enter the prescription number assigned to this order within your own system, for cross-reference and record-keeping.
6

Optional Notes to Send

Add any notes you want to communicate back to the dispensing pharmacy — handling instructions, substitutions made, delays, or other relevant information.
7

Submit Receiver Details

Click Submit Receiver Details. The information will appear in the Receiver Details section of the order, visible to the dispensing pharmacy when they view the order.
You can submit receiver details multiple times. Each submission updates the Receiver Details section visible to the sender.

Adding Dispensing Pharmacies

To receive orders from a dispensing pharmacy, they must first be registered as a sender in your system. In the side menu under Central Fill, click Register Sender and fill in the required information. Once registered, that pharmacy will be able to select your location when creating a central fill order.
The dispensing pharmacy will not be able to send you orders until you have registered them as a sender.

Quick Reference

View incoming orders

Compounding → Central Fill → View Orders

Update order status

Open View Orders, locate the order, and update the status directly from the list.

Submit receiver details

Open any order → scroll to Receiver Submission → fill in fields → Submit Receiver Details

Add a dispensing pharmacy

Compounding → Central Fill → Register Sender