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Port Status lists every port you’ve submitted, with the customer, the numbers involved, progress, submitted and requested port dates, and the LOA and invoice documents. Sort by submitted date, port date, or name, and filter by status.

Port status: every request with progress, dates, and documents

Click View to open the port drawer, which shows the request ID, the stage pipeline, and each number’s disposition.

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Stages

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Signed LOA

Most requests need a hand-signed LOA before they can move past Submitted. The LOA is not available immediately — we review your submission first, and the download unlocks once the request is approved.
1

Download the LOA

Available once PharmaTools approves the request. Every field is pre-filled; only the signature box is blank.
2

Have the customer sign it

They print, sign, and date the signature box, then return it to you.
3

Upload the signed PDF

Drop it into the upload area in the drawer. PDF only, up to 10 MB.
You can close the drawer and come back at any time; the request stays open.

The port drawer, with the stage pipeline and the signed LOA upload

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After the port completes

Have the customer contact their former provider to confirm that the Transfer, Leave as Is, and Disconnect instructions were actually carried out. Numbers marked Disconnect sometimes keep billing until the customer confirms directly. Ported numbers appear in your fax profiles automatically, with a license key ready to hand to the customer.

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FAQ

The request is still at Pending Approval by PharmaTools. We check the submitted details first; the Download LOA button appears once the request is approved.
The earliest requested port date is 5 business days out, and the carrier confirms a firm date once it validates the request. Missing invoices and mismatched account names are the most common causes of delay.
Check whether the signed LOA has been uploaded — requests don’t advance without it. If it’s uploaded and the invoice is attached, contact PharmaTools with the request ID.
The LOA needs a hand-signed signature box. Have them print, sign, date, and return it, then upload the scanned PDF.
The carrier has committed to a cutover date. Tell the customer to expect a brief interruption around that date and not to cancel anything with their old provider beforehand.
Yes. Have the customer confirm with the former provider that the Transfer, Leave as Is, and Disconnect instructions were enacted, so disconnected numbers stop billing.
The rejection reason points at what to fix — usually the account holder name, account number, or address. Correct it and resubmit; note that a failed attempt carries a $15.00 CAD fee per number.
Need a hand with a specific port? Contact PharmaTools with the request ID from the port drawer.