Use the search box to find a profile by name or number, and the All / Active / Inactive / Pending tabs to filter. If a port is in flight, a banner at the top of the page tells you how many numbers are on the way; they appear in this list automatically once the port completes.
The fax profiles list, with search, status filters, and a banner for in-flight ports
Managing a profile
Click the pencil icon on any row to open the profile drawer. It has three tabs.Settings
Rename the profile, and toggle Active / Inactive to start or pause fax delivery. The fax number itself is read-only. The Danger Zone at the bottom holds Remove fax profile. Removing a profile is permanent — the license key stops working immediately and cannot be restored. If you only need to pause a customer, deactivate instead.Settings tab: display name, status toggle, and the Danger Zone
Activity
A live feed of fax API events on this number — queued faxes, their timestamps, and the destination number. Leave Hide empty polls checked to filter out routine status checks and see only real traffic. This is the fastest way to confirm whether a customer’s send actually reached us.Activity tab: recent fax API events for a single number
Access
Shows which members of your organization can use this number. To share access, invite teammates from the Team tab in Account Settings.Access tab: who in your organization can use the number
FAQ
Where do I find a customer's license key?
Where do I find a customer's license key?
On the fax profiles list, click the eye icon in the License Key column to reveal it. Keys are masked by default so they aren’t exposed on a shared screen.
A customer says faxes aren't sending. What do I check first?
A customer says faxes aren't sending. What do I check first?
Open the profile, confirm the status toggle is Active, then check the Activity tab for queued events on that number. If nothing appears there, the send never reached us — look at the customer’s software configuration and license key before escalating.
Should I deactivate or remove a profile?
Should I deactivate or remove a profile?
Deactivate for anything temporary — a customer pausing service, a billing hold, a number you may bring back. Removal is permanent and the license key stops working immediately.
Why is the fax number field greyed out?
Why is the fax number field greyed out?
Numbers can’t be edited after provisioning. If a customer needs a different number, provision a new profile or submit a port request.
A number I ported isn't showing up.
A number I ported isn't showing up.
Ported numbers appear here automatically once the port completes. Until then they sit under Pending and on the Port Status page.
How do I give a teammate access?
How do I give a teammate access?
Invite them from the Team tab in Account Settings; the Access tab on each profile shows who currently has it.
Next: starting a port
Move a customer’s existing fax number to PharmaTools.