> ## Documentation Index
> Fetch the complete documentation index at: https://help.pharmatools.ca/llms.txt
> Use this file to discover all available pages before exploring further.
# Monitoring a port
> Track a request through approval, upload the signed LOA, and confirm the cutover.
**Port Status** lists every port you've submitted, with the customer, the numbers involved, progress, submitted and requested port dates, and the LOA and invoice documents. Sort by submitted date, port date, or name, and filter by status.
Click **View** to open the port drawer, which shows the request ID, the stage pipeline, and each number's disposition.
## Stages
## Signed LOA
Most requests need a hand-signed LOA before they can move past **Submitted**. The LOA is not available immediately — we review your submission first, and the download unlocks once the request is approved.
Available once PharmaTools approves the request. Every field is pre-filled; only the signature box is blank.
They print, sign, and date the signature box, then return it to you.
Drop it into the upload area in the drawer. PDF only, up to 10 MB.
You can close the drawer and come back at any time; the request stays open.
## After the port completes
Have the customer contact their former provider to confirm that the Transfer, Leave as Is, and Disconnect instructions were actually carried out. Numbers marked Disconnect sometimes keep billing until the customer confirms directly.
Ported numbers appear in your fax profiles automatically, with a license key ready to hand to the customer.
## FAQ
The request is still at **Pending Approval by PharmaTools**. We check the submitted details first; the **Download LOA** button appears once the request is approved.
The earliest requested port date is 5 business days out, and the carrier confirms a firm date once it validates the request. Missing invoices and mismatched account names are the most common causes of delay.
Check whether the signed LOA has been uploaded — requests don't advance without it. If it's uploaded and the invoice is attached, contact PharmaTools with the request ID.
The LOA needs a hand-signed signature box. Have them print, sign, date, and return it, then upload the scanned PDF.
The carrier has committed to a cutover date. Tell the customer to expect a brief interruption around that date and not to cancel anything with their old provider beforehand.
Yes. Have the customer confirm with the former provider that the Transfer, Leave as Is, and Disconnect instructions were enacted, so disconnected numbers stop billing.
The rejection reason points at what to fix — usually the account holder name, account number, or address. Correct it and resubmit; note that a failed attempt carries a \$15.00 CAD fee per number.
Need a hand with a specific port? Contact PharmaTools with the request ID from the port drawer.