> ## Documentation Index
> Fetch the complete documentation index at: https://help.pharmatools.ca/llms.txt
> Use this file to discover all available pages before exploring further.
# Fax profiles
> View your fax numbers, retrieve license keys, and manage each profile.
**Your fax numbers** is the landing page of the Partner Portal. Each row is a fax profile — a number, the license key that activates it in the customer's software, and its current state.
| Column | What it means |
| ------------- | ------------------------------------------------------------------------------------------------- |
| Display name | How the number is labelled across the portal and on your carrier fax settings. Max 15 characters. |
| Fax number | The 10-digit number in service. |
| License key | The key the customer enters to activate fax. Masked by default — click the eye icon to reveal. |
| Date added | When the profile was provisioned. |
| Last activity | The most recent fax API event on this number. |
Use the search box to find a profile by name or number, and the **All / Active / Inactive / Pending** tabs to filter. If a port is in flight, a banner at the top of the page tells you how many numbers are on the way; they appear in this list automatically once the port completes.
## Managing a profile
Click the pencil icon on any row to open the profile drawer. It has three tabs.
### Settings
Rename the profile, and toggle **Active / Inactive** to start or pause fax delivery. The fax number itself is read-only.
The **Danger Zone** at the bottom holds **Remove fax profile**. Removing a profile is permanent — the license key stops working immediately and cannot be restored. If you only need to pause a customer, deactivate instead.
### Activity
A live feed of fax API events on this number — queued faxes, their timestamps, and the destination number. Leave **Hide empty polls** checked to filter out routine status checks and see only real traffic. This is the fastest way to confirm whether a customer's send actually reached us.
### Access
Shows which members of your organization can use this number. To share access, invite teammates from the **Team** tab in Account Settings.
Rename profiles to something your team will recognize at a glance — the pharmacy name usually beats the number.
## FAQ
On the fax profiles list, click the eye icon in the License Key column to reveal it. Keys are masked by default so they aren't exposed on a shared screen.
Open the profile, confirm the status toggle is **Active**, then check the **Activity** tab for queued events on that number. If nothing appears there, the send never reached us — look at the customer's software configuration and license key before escalating.
Deactivate for anything temporary — a customer pausing service, a billing hold, a number you may bring back. Removal is permanent and the license key stops working immediately.
Numbers can't be edited after provisioning. If a customer needs a different number, provision a new profile or submit a port request.
Ported numbers appear here automatically once the port completes. Until then they sit under **Pending** and on the Port Status page.
Invite them from the **Team** tab in Account Settings; the Access tab on each profile shows who currently has it.
Move a customer's existing fax number to PharmaTools.